Work With Me

Individual Coaching

I work with coaching clients who want to open up new possibilities in their life and work. I combine systems thinking with mystical tools to help people operate from greater wholeness and power.

Speaking & Bespoke Workshops

I specialize in the intersection of product thinking and reliability practices, with a particular focus on resilience (in the sense of "graceful extensibility" of a complex system, rather than straightforward robustness).

I'm also experimenting with team coaching formats to serve founders and engineering teams at startups who need help getting out of their own way.

Bona Fides

• B.S. Engineering Physics from Embry-Riddle Aeronautical University
• Principal at Adaptive Capacity Labs. Prior roles as software engineer, engineering manager, and product manager at companies including New Relic, Jeli.io (acquired by PagerDuty), Gruntwork
• Founding board member of the Resilience In Software Foundation; Program Committee for SREcon Americas 2025
• Trained in transformative coaching by Leo Babauta (Zen Habits, Fearless Mastery)

Publications & Talks

• On adaptive capacity in incident response (co-authored with John Allspaw and Dr. Richard I. Cook, Increment, February 2021)
• Building and revising adaptive capacity sharing for incident response: a case of resilience engineering (co-authored with Dr. Richard Cook, Applied Ergonomics, September 2020)
• Having the Bubble: How Your Experts Build, Maintain, and Spread Deep System Knowledge (O'Reilly Velocity, San Jose, 2019)
• Brains, Bytes & Blowups: How Humans Learn to Keep Complex Systems Alive (Nike Tech Talks, 2019)
• Fighting Fires for Fun & Profit (aka Better Incident Command to Reduce MTTR) (Continuous Lifecycle, London, 2019; O'Reilly Velocity, London, 2018; The Lead Dev, NYC, 2018)
• On-Call and Incident Response: Lessons for Success (New Relic blog, 2018)
• SRE-iously: Defining the Principles, Habits, and Practices of SRE (New Relic webinar, 2018)
• DevOps Takes Practice (New Relic FutureStack, London / Berlin / New York City, 2017)

Interested? Connect!

If you're interested in working together, schedule a free 20-minute connection call with me.